"IT Operations Management (ITOM) is the process and framework for managing an organization’s business-critical applications and underlying hybrid IT infrastructure. Enterprise infrastructure today can include public and private multi-cloud environments across virtual machines and container deployments and on-prem data-centers with compute, storage, network, database, and endpoint resources.
It is the job of the IT infrastructure operations team to support the goals of individual business units and those of the larger business by maintaining service up time, availability, and performance for digital services."
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